Frequently Asked Questions


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Can I use Wisdow products if I have sensitive skin?

YES, ABSOLUTELY! Our products are dermatologically tested to be safe for sensitive skin. All our products are also vegan and toxic free meaning not aggressive for the skin. We will recommend you to use the amazing Deep Cleansing Oil, formulated with six organic botanical plant oils, antioxidants, and essential fatty acids, it will respect your skin even the most sensitive.

Sensitive skin clients had incredible results with the Balancing and Calming Face Oil  Rose Coco, a nourishing and restorative daily oil with the most effective ingredients to soothe skin and reduce inflammation. 

They also use the Balancing and Soothing Neroli Toner that helps improve elasticity. The Purifying and Calming Powder Exfoliant is also a must have! It’s ideal for gentle exfoliation, to remove impurities, revitalise and soothe your skin. This powder acts as a natural mild facial peel to promote a regenerated epidermis and a purified complexion. The result is a soft skin with an instant healthy glow.

And of course the FOREVER favourite Deep Recovery Myrrh Night Serum. This one has all the love of our community and especially the Sensitive skin. A nutrient-dense serum that prevents dehydration and as a result noticeably reduces the formation of fine lines and wrinkles, encourages new collagen production and helps brighten the skin for a youthful and radiant complexion. Get a better night’s sleep thanks to the calming effects.


Why using a facial oil if I have oily skin?

Often when we wash our skin too much and do not fully hydrate it, our skin overcompensates by producing more oil and sebum leading to oily skin and clogged pores. Our facial oils are made with 100% natural and pure plant-based oils that will deeply hydrate your skin without clogging the pores, allowing it to stop producing excess oil and find the balance it requires.

Conclusion : Yes, oily skin also needs moisture and is often dehydrated, resulting in dry patches and overcompensation of oil and sebum. Unlike traditional moisturising creams and lotions that tend to be rich in water and emulsifying agents, but contain few effective ingredients, our face oils contain no fillers and only contain effective natural ingredients. They absorb easily to get moisture, vitamins, fatty acids and antioxidants in your skin. Give it a try!


What are the best Wisdow products if I have oily skin? 

Oily skin is due to an over secretion of sebum. The main characteristics of Oily skin are a shiny complexion and can often experience breakouts. You can also notice visible enlarged pores. At Wisdow we have formulated a line of products just for you, give it a try here.


Can I use Wisdow if I have rosacea?  

Yes, we already have several clients with rosacea and they are really happy with our products. The main characteristic of Rosacea is a red facial skin. But in addition, you can also notice bump and broken blood vessels on nose, chin, cheeks, and foreheads. Rosacea is a skin condition that is typically concentrated on the face. If it's your skin condition, you can find the perfect products for you here.


What are the best Wisdow products if I have dry skin? 

Dry skin has a poor epidermal function. When you suffer dry skin, it feels tight and irritable with a flaky appearance due to the slow secretion of sebum. You can also notice some fine lines. Dry skin can be extra sensitive so it’s important to choose gentle skincare products. At Wisdow we have formulated a line of products just for you, give it a try here.


What are the best Wisdow products if I have mature skin? 

The main characteristics of mature skin are reduced flexibility and elasticity of the skin. You can notice the development of marked expression, age spots and wrinkles due to the natural ageing process causing a slower skin regeneration. Your skin becomes more fragile and the production of natural oils is decreasing, making your skin more dry. At Wisdow we have formulated a line of products just for you, give it a try here.


When should I use the Cleansing Oil?

We recommend to use it morning and evening. But If you want to use it once per day then it has to be in the evening to remove deeply all impurities.

AM | The Ritual
Start the day with a gentle cleansing to balance skin's oil and re-energise your skin in 30 seconds. Cleansing oils keep your skin moisturised while purifying, and are less likely to irritate sensitive skin.

PM | The Ritual
First step at night to dissolve makeup, all dirt, SPF and excess oil. It leaves the skin very clean, nourished, supple, and super soft. Featuring six botanical plant oils, antioxidants, and essential fatty acids, this cleanser replenishes as it removes. Your skin won't feel dry or tight, and your skin’s barrier will be protected.


What are the health benefits of essential oils?

They are extracted from the bark, sap, flower and leaves of plants to provide healing benefits through the smell which can trigger an emotional response to promote healthy mental and psychological wellbeing. Aromatherapy has been practiced for centuries by many different cultures.


Who create the formulations?

Wisdow is born through the purpose of the founder, Chloé, a qualified herbalist, with the vision to innovate holistic skincare with high-performance bioactive botanicals supported by science. She is behind each formula designed to align yourself and promote long lasting health.


Are Wisdow products tested on animals?

Of course NO! Wisdow is totally cruelty-free and 100% Vegan.


Do you use harmful ingredients in your formulas?

You can learn all about the ingredients we use here.


Is your packaging sustainable?

The industry of packaging is in constant evolution, working towards more sustainable options. We always inform ourselves of the latest packaging solutions to be able to innovate in the future.

Nowadays we only use recyclable materials. We choose packaging that can be easily reused or recycled, such as glass and we don't over package, trying to be as minimal as possible. For example we don’t use extra carton boxes for our bottles.

  • Our elegant glass bottles are made of pure transparency, mixed with the colours of our botanical blends and are just the perfect minimal design that respects your body and the Planet.
  • Our shipping boxes are FSC certified, meaning they are sourced from a forest and supply chain that is managed responsibly. These are 100% recyclable and are made from a minimum of 70% recycled fibres.

 Read more about our sustainability values here.


Are you shipping internationally?

Yes, we do. Your order will usually take 10 to 14 days to arrive.


Can I get a refund on the Gift Card?

Unfortunately we cannot offer a refund on gift card once they have been purchase. However if you have any issues with a product that you have bought using the gift card, please check our refunds and returns policy here.


Can I return or refund my purchase?

All the Wisdow team works everyday towards creating an amazing experience for you and your skin. So if you aren’t 100% satisfied, we aren’t either. We offer a zero risk guarantee, 30 days return policy and 100% full refund. For more details read here.